Hello James,
Here is an important update on handling the camshaft topic for selected KTM models. Firstly, we would like to extend our apologies to the people who feel affected by the camshaft topic. We see and hear all the feedback we can, whether it's online, via authorized KTM dealers or simply through community chatter. To best equip our authorized KTM dealer network, we issued a communication on how to inspect camshafts if customers report issues on the following motorcycles:
- KTM 790 DUKE, model year 2018, 2019 and 2020
- KTM 790 ADVENTURE, model year 2018, 2019 and 2020
Investigations have shown that a large proportion of these camshafts that are the subject of complaints are in order. In these cases, it is not a question of wear, but mostly just discoloration or running marks that have formed on the running surface of the cams or on the bearing points of the shafts and can be removed by cleaning.
The overall quality and integrity of the camshaft itself is not the problem.
Please visit your authorized KTM dealer, in case you have experienced the following symptoms: poor starting behaviour, clearly audible, unusual running noises from the engine and noticeably reduced engine power.
If the camshafts are found to be damaged during an inspection by an authorized KTM dealer, they will be replaced. The cost of replacing damaged camshafts will be borne by KTM under the goodwill scheme.
If customers have already ordered a camshaft replacement for affected models from an authorized KTM dealer in the past, KTM will re-examine new goodwill applications through the authorized KTM dealer network. If the conditions explained in this statement and in the communication to the authorized KTM dealer network are met, subsequent goodwill may be considered.
KTM takes product quality seriously and continuously drives the development of its products. As part of the continuous development of our products and to improve the quality and wear behaviour of the engine, we have introduced wider rocker arms from model year 2021 and an additional oil strainer from model year 2020 to improve the overall performance and quality of the engine. Both adaptations simultaneously resolve the contributing factors mentioned above.
Once again, we apologize for any inconvenience or hassle that any of our customers may have experienced.
KTM
